FAQ

🛒 Shopping FAQs

1. I’m having trouble signing into my account. What should I do?
Please try the following:

• Double-check your email and password

• Click “Forgot Password” to reset your login

• Make sure cookies are enabled in your browser

• If the site is under maintenance, try again in 30 minutes

• Still stuck? Contact our Customer Service for a temporary password and further assistance

2. Can I get a discount for bulk orders?
Yes! We offer bulk discounts:

• For larger quantities, we’ll provide a custom quote—please include:

  • Product name(s)

  • Quantity per item

  • Preferred delivery timeline

  • Packaging requests (e.g. plain boxes)
    Bulk orders save more on shipping per unit.

3. How do I change items in my cart?

• Log in and click the cart icon

• To remove an item, click “Remove” next to it

• To change quantity, update the number in the Qty field

💳 Payment FAQs

1. Can I update billing or shipping details after paying?
Yes, but only if the order hasn’t shipped.
Please contact our support team immediately.
Once the order is dispatched, changes are no longer possible.

2. How do I confirm my payment went through?
You’ll receive a confirmation email after payment.
You can also check your account—if the order status says “Processing,” your payment was successful.

3. Will I get an invoice?
Yes, an invoice will be sent to your email after your payment is confirmed.

4. What payment methods do you accept?
We accept:

• Credit/Debit Cards

• Wire Transfers

• PayPal

• Apple Pay

• Bitcoin

• Cash App (USA only)

🚚 Shipping FAQs

1. Can I change the shipping method after placing an order?
Maybe—if your order hasn't shipped yet.
Please contact us right away.
Changing methods may incur extra fees.

2. Can I change the delivery address?
Yes, as long as the order hasn’t left the warehouse.
Once in transit, we can no longer modify the address.

3. How long does delivery take?
Delivery time depends on your location and chosen shipping method.
We work with reliable couriers and handle any customs or weather delays as efficiently as possible.

4. How will I know when my order ships?
You’ll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.

5. How can I track my shipment?
Use the tracking number provided in your email to follow the shipment on the courier’s official website.

6. Why isn’t my tracking number working yet?
Tracking details may take 2–3 business days to appear.
If there are still no updates, contact our support team.

7. Do you have oversea warehouses?
Yes! We offer local shipping from warehouses in the USA, UK, and EU.
Orders from these locations usually arrive within 2–5 business days, with faster customs clearance and lower shipping costs.

🔄 After Sales 

1. Can I cancel my order?

• If unpaid: No action needed—the order won’t be processed

• If paid:

  • If not shipped, we can cancel or modify it

  • If shipped, cancellation is no longer possible
    Want to add items? We can update your order without canceling.
    Refunds can be returned to your original method or issued as store credit.

2. How do I return an item?
Please contact us first with:

• Your order number

• The reason for return

• Clear photos

• Replacement item (if needed)

3. What qualifies for return or exchange?

• Items that are defective or incorrect (excluding color discrepancies due to screen settings)

• Items must be unused, unwashed, and have all original tags
  Used or damaged items, or those without tags, may not qualify for return

4. Where do I send returns?
After approval, we’ll provide the correct return address and instructions.
Refunds or exchanges will be processed once we receive and inspect the item.

📞 More Questions?

Chat with our team via WhatsApp / Email to access our full USA / UK / EU product catalog and shipping support.